Best Free help desk software list, free to download. You get free help desk customer service ticketing software examples also.
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What Is Help Desk Software?
Help desk software is a software product that customer service and IT teams use to serve employees or customers.
Help desk software can spell the difference between profit and loss, between unhappy and delighted customers.
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Best Free help desk software list
1. ProProfs Help Desk Software
2. Web Help Desk
3. Hubspot Service Hub
4. Zendesk
5. Freshdesk
6. Freshservice
7. Zoho Desk
8. Azure Desk
9. Deskpro
10. TeamSupport
help desk software free download
1. ProProfs Help Desk Software
ProProfs Help Desk enables you to capture customer requests from multiple channels- email, live chat, or help center.
Help Desk Software Key Features
- Best IT help desk software to delight customers
- A cloud-based framework makes it more efficient
- Email like interface with easy ticketing management and fast resolution
- Sorting, categorizing and handling tickets made far easy
- Dedicated Knowledge Base to answer around 80% of your generic issues/queries.
2. Web Help Desk
Web Help Desk is a powerful and affordable ticketing and IT asset management software solution.
Help Desk Software Key Features
- Traditional help desk software
- Allows for automated ticketing
- Integrates with LDAP, AD and Microsoft SCCM
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3. Hubspot Service Hub
Service Hub is one piece of HubSpot's complete CRM platform to help your business grow better. Each product is powerful alone, but they're even better together.
Help Desk Software Key Features
- Help customers help themselves.
- Inbuilt customer feedback, surveys, and insights
- Ideal for small service teams
4. Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Help Desk Software Key Features
- Intuitive and a simple help desk solution
- Streamlined with time saving tools and triggers
- Personalized views for ticket status and other conditions.
5. Freshdesk
Freshdesk Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
Help Desk Software Key Features
- Provide great experiences to your customers.
- Easy to send prompt and personalized responses
- Automatically convert customer emails to tickets
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6. Freshservice
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
Help Desk Software Key Features
- An ITIL-aligned service desk software
- Let users track the resolution processes
- Inbuilt with automated escalation rules
7. Zoho Desk
Zoho Desk is context-aware customer service software that helps you put your customers at the heart of the company.
Help Desk Software Key Features
- A simplified help desk ticketing system
- Built with multichannel capabilities
- Provides great visibility due to smart automation
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8. Azure Desk
Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies.
Help Desk Software Key Features
- No Tier Pricing
- Does not require any kind of expertise
- Easier for agents to work on multiple tickets
9. Deskpro
Deskpro Messenger lets you provide great support from anywhere. Customers can conveniently create, answer and manage their support tickets through their email.
Help Desk Software Key Features
- Ideal for every kind of organization
- Agile, flexible and robust
- Server Infrastructure of your choice
10. TeamSupport
TeamSupport does more than effective ticket management; it provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues, allowing teams to consistently deliver exceptional service.
Help Desk Software Key Features
- Totes an ability to cut costs
- Built specially to improve B2B customer loyalty
- Increases future scalability
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Conclusions:
Best Free help desk software list it's easy to use.